FAQ

Founded in 2017 by designer Josh Goot and stylist Christine Centenera, WARDROBE.NYC is a conceptual composite of luxury essentials distilled into their purest and most desirable form.Inspired to create the ultimate wardrobes for those with shared values and aesthetic, Josh & Christine created a timeless and honest expression of what luxury dressing can be.

We design modern essentials for women and men. These pieces are carefully considered and combined into wardrobe sets, allowing our clients to access unprecedented value for true luxury goods. Designed in NYC and made in Europe, we produce in limited quantity, and exceptional quality. All pieces are also available to purchase as individual items directly from our website.

All of our garments are developed and produced in Europe, exclusively for WARDROBE.NYC. Our fabrics are of the finest quality, sourced from leading Italian textile mills. We employ the best processes and manufacturing standards to create a true luxury product.

We design and retail our pieces as part of a complete WARDROBE set, offering unique value.

By choosing a WARDROBE set, you unlock up to 40% value, when compared to buying the pieces individually, or when Building Your Own Wardrobe.

The price of each WARDROBE set is already inclusive of the savings discounts, so will not be displayed as a discount during checkout.

Style Your Own WARDROBE allows you to unlock a 30% discount when purchasing any 3 or more items within the Release 16 DRILL Collection, and/or 3 or more items Release 17 RESORT Collection.

Terms and Conditions apply if you want to return or exchange an item from your custom DRILL or RESORT wardrobe set. Please see Exchanges & Returns for additional information.

At this time, the Style Your Own WARDROBE discount is exclusively available for purchases within Release 16 and Release 17 only.

You may obtain a store credit or refund for the return of a complete wardrobe, or for a separate individual item purchase. For more information, visit Exchanges and Returns.

Yes, you are welcome to exchange any item(s) from your wardrobe or individual item purchase within 10 business days of receipt. Items may be exchanged for the same item, in a different size or color. For more information, visit Exchanges & Returns.

Yes, you may select a size for each item within the wardrobe, or a size for any individual item purchase.

Yes. All pieces are available to purchase as individual items via our website, and select retail partners.

Orders for Available items are typically processed in 1-2 Business Days.

Once a shipment is in transit, Standard FEDEX ground shipping within the USA typically delivers in 3-5 business days depending on the shipping address and time of year. Shipments to the East Coast will usually take 1-2 business days.

For expedited shipping options within the USA, please contact customercare@wardrobe.nyc. 

Once in transit, International shipping typically takes 3-5 days via DHL Express.

Please be mindful, we cannot guarantee exact delivery dates due to potential unexpected shipping delays during transit.

For more information, visit Shipping & Taxes.

Orders containing Pre-Order items will be processed as soon as stock is received, as indicated by the estimated date. You will receive an automated email notification when your order has shipped.

If your order contains a combination of pre-orders and available-to-ship items, please contact Customer Care to request partial shipment for any available items.

We provide a one-time free exchange or return on all orders*. For additional details, visit Exchanges and Returns.

We offer free shipping on all domestic (USA) and international orders.

For more information, visit Shipping & Taxes.

We ship to most international regions. Refer to our country selector to view the list of countries we ship to. For more information, visit Shipping & Taxes.

All international orders are Delivered Duties Paid (DDP), except Russia, India and Indonesia are delivered Delivered Duties Unpaid (DDU). For more information, visit Shipping & Taxes.

Prior to shipment, a pre-order can be canceled for Store Credit only. Once you have received your order, it will still be eligible for a complimentary return or exchange. Please see Returns & Exchanges for additional information.

WARDROBE.NYC offers financing options for all US and international customers. For more information visit Pay Over Time.